Mortgage: COVID-19 Loan Processing and Underwriting Turn-Times

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Gateway Mortgage Group, a division of Gateway First Bank (“Gateway”) would like to extend an enormous thank you to every team member working harder than ever amid the COVID-19 crisis. Many of our loan processors and underwriters are now full-time parents, teachers, and chefs, yet they keep a “business as usual” culture for the customers they serve.

Thanks to their dedication and teamwork, Gateway has worked on over 3,400 new underwriting submissions this month, all while maintaining an impressive turn-time of six hours.

I am extremely proud to see our team stepping up to the plate in these uncertain and difficult times,I am extremely proud to see our team stepping up to the plate in these uncertain and difficult times,” said Scott Gesell, CEO of Gateway. “I can’t put into words my appreciation for the loan officers, processors, and all the operations team that have tackled every obstacle thrown their way. They exhibit teamwork and a ‘get it done attitude’ to continue to deliver outstanding turn times for our customers. This dedicated effort, together with the fact that Gateway remains on strong financial ground, means we are well positioned for continued success.”

About Gateway First Bank

In May of 2019, Gateway Mortgage Group merged with an Oklahoma community bank to become Gateway First Bank. With bank roots dating back over 100 years and a 20-year mortgage history, a new kind of financial institution emerged. Gateway First Bank is a leading financial institution that provides digital banking and mortgage services for consumers and commercial customers. Headquartered in Tulsa, Oklahoma, Gateway funds over $7.7 billion in mortgages annually, maintains $1.5 billion in assets, and operates six bank branches in Oklahoma and over 150 mortgage centers in 40 states. With over 1,300 employees, Gateway is one of the largest banking operations in the state of Oklahoma and has one of the largest mortgage operations in the United States.

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