Vacancy: Client Support/Relationship Manager

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Job Summary Generating leads and follow-ups from online directories and website request contacts. Minimum Qualification : HND Experience Level : Mid level Experience Length : 2 years Job Description Job Description : Customer check-ups / greetings on special days (call customers once in a while) Attending to clients request and complains (taking in complains and complain resolution) Responding to customer’s emails / complaints Customer database management Collaborating with MD / project manager on onboarding new projects andrecording timelines Monthly website performance review reports from clients Ensuring customer satisfaction on projects Seeking for customer’s reviews / testimonials for appraisal purposes Generating New Leads Inbound marketing (social media management(Instagram, Behance, Facebook and Naira land, soft calls / email marketing (MailChimp broadcast and ordinary email broadcast) Generating leads and follow-ups from online directories and website request contacts.

Qualification OND / HND, BSC Knowledge of Office suites – Powerpoint, Excel and MS word is compulsory Ability to construct and compose a good email message Good content writer for blog and other marketing channels Good communication skills

 

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